Haven't received item yet? How long does shipping take?

Usually you can expect to receive your orders within 7-25 business days, however it may take up to 35 business days in some circumstances. Please see more at our delivery policies.

Can I track my order?

Yes, you can. Take note of the tracking number that comes with your order/s and track them here.

When I'm trying to check out, it gives me the error: 'Please enter a valid zip / postal code' how to fix it?

Make sure the address is correct and do not use the space in the postcode.

How can I order?

Once you have decided on the products you want to purchase, just click on the “Add to Cart” button. “Checkout” and fill in your details and finalize your purchase

Are my payments secure?

Yes, your payments are 100% secure.

We accept credit card payments through one of the most trusted payment gateways and your information are confidential and are never stored. We make sure our website is secure at all times.

How do I get a discount code?

Subscribe to our newsletter for updates about our special promos and discounts. We’ll send you the notification once we run a sale.

How do I receive a multiple item order?

In most cases, you will receive each item in separate packages.

How can I return a product?

  1. Contact us via email: shopify@discountery.com , tell us the reason why you returning it and the order number (it's on the top of the receipt we sen't to you after the purchase starting with #)
  2. Our Returns Department will obtain the return information and we'll get back to you within 48 hours. Please note, our Returns Department offices are open 8am-5pm Monday to Friday.
  3. Once you have received the return information, we strongly recommend you to post the item with the insured and tracked delivery service. Once we receive the item back from you we'll then inspect the item and issue you the refund within 14 business days if everything is in good condition (if you used PayPal as the payment option at check out then the payment return process will take 2-5 business days)

How do I reach you?

You may contact us at shopify@discountery.com and our team of customer service representatives will be ready to assist you.